Comparison
AliveCRM vs Freshsales
Form-first lead capture and follow-up versus an outbound-oriented sales CRM.
Overview
AliveCRM vs Freshsales: the short version
Freshsales, from Freshworks, is a sales CRM with a free tier for small teams, a built-in phone and AI on its higher plans. AliveCRM is built around the website-lead capture and follow-up workflow. Here is how they compare for a team whose leads mostly arrive through forms.
Feature by feature
AliveCRM vs Freshsales
How the two compare on the capabilities that matter for lead-driven teams.
| Capability | AliveCRM | Freshsales |
|---|---|---|
| Built-in website lead-capture form builder | Web forms | |
| Free plan | 1 user | Up to 3 users (basic) |
| Product, project and service lead types | Custom modules / deals | |
| Assign leads to users | ||
| Sales sequences / cadences | Reminders + follow-up timeline | Pro plan and above |
| Advanced reporting | Core reports + conversion funnel | Pro plan and above |
| Built-in phone / dialer | ||
| Best fit | Capturing and converting inbound web leads | Outbound teams wanting sequences and a dialer |
Compiled from publicly available pricing and product documentation, reviewed September 2026. Plan names, limits and prices change, confirm current details with each vendor.
The verdict
Which should you choose?
Choose AliveCRM if your leads come in through forms and you want capture, assignment and follow-up in one place with a simple plan structure.
Choose Freshsales if you run outbound sales, want a built-in phone and email sequences, and are comfortable that some features you need sit on the Pro plan.
FAQ
Frequently Asked Questions
Both have a free plan. Freshsales allows up to three users on its free tier; AliveCRM allows one user but includes a website lead-capture form and the full lead workflow.
Yes. Export your contacts and deals from Freshsales as a CSV and import them into AliveCRM.
No. AliveCRM records calls as follow-up activity and reminders, but it does not include a built-in phone. Freshsales does.
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