Comparison
AliveCRM vs Freshsales
Form-first lead capture and follow-up versus an outbound-oriented sales CRM.
Overview
AliveCRM vs Freshsales: the short version
Freshsales, from Freshworks, is a sales CRM with a free tier for small teams, a built-in phone and AI on its higher plans. AliveCRM is built around the website-lead capture and follow-up workflow. Here is how they compare for a team whose leads mostly arrive through forms.
Feature by feature
AliveCRM vs Freshsales
How the two compare on the capabilities that matter for lead-driven teams.
| Capability | AliveCRM | Freshsales |
|---|---|---|
| Built-in website lead-capture form builder | Web forms | |
| Free plan | 1 user | Up to 3 users (basic) |
| Product, project and service lead types | Custom modules / deals | |
| Assign leads to users | ||
| Sales sequences / cadences | Reminders + follow-up timeline | Pro plan and above |
| Advanced reporting | Core reports + conversion funnel | Pro plan and above |
| Built-in phone / dialer | ||
| Best fit | Capturing and converting inbound web leads | Outbound teams wanting sequences and a dialer |
Compiled from publicly available pricing and product documentation, reviewed August 2026. Plan names, limits and prices change — confirm current details with each vendor.
The verdict
Which should you choose?
Choose AliveCRM if your leads come in through forms and you want capture, assignment and follow-up in one place with a simple plan structure.
Choose Freshsales if you run outbound sales, want a built-in phone and email sequences, and are comfortable that some features you need sit on the Pro plan.
FAQ
Frequently Asked Questions
Both have a free plan. Freshsales allows up to three users on its free tier; AliveCRM allows one user but includes a website lead-capture form and the full lead workflow.
Yes. Export your contacts and deals from Freshsales as a CSV and import them into AliveCRM.
No. AliveCRM records calls as follow-up activity and reminders, but it does not include a built-in phone. Freshsales does.
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