Terms of Service

Last updated: 4 September 2026. These terms are a contract between you (and the organisation you represent) and Alive Inc for the use of AliveCRM, available at alivecrm.com. By creating an account or using the service you accept these terms. If you do not agree, do not use AliveCRM.

• You must be at least 18 and able to enter into a contract.
• You are responsible for your account, your team members' accounts, and everything done under them.
• Keep your password confidential and tell us promptly if you suspect unauthorised access.
• The information you give us when registering must be accurate and kept up to date.

AliveCRM offers a free plan and paid plans. Plan limits and prices are shown on the pricing page at the time of purchase. Paid plans are billed in advance through our payment processors (Cashfree and Razorpay) for the billing cycle you choose.

• Trials, where offered, convert to the selected paid plan unless cancelled before the trial ends.
• Subscriptions renew automatically for the same cycle until cancelled. You can cancel from your account or by contacting us; cancellation takes effect at the end of the current paid period.
• Except where the law requires otherwise, fees already paid are non-refundable. We may change prices with reasonable notice, effective from your next renewal.
• You are responsible for any taxes that apply to your purchase.

You agree not to:

• break the law or infringe anyone's rights using AliveCRM;
• send spam or upload contacts you have no lawful basis to contact;
• upload malware, attempt to breach security, or probe or load-test the service without our written permission;
• reverse engineer, resell or white-label the service except as we expressly allow;
• use the service in a way that degrades it for other customers.

You are responsible for obtaining any consent required to collect and process the personal data of the leads you capture with AliveCRM.

You own the data you put into AliveCRM. You grant us the licence needed to host, process and back it up so we can provide the service, and to act on your instructions as described in our Privacy Policy. You can export your data while your account is active. We may access your data to provide support, maintain the service and comply with the law.

We work to keep AliveCRM available and reliable but we do not currently offer a formal uptime guarantee. The service is provided "as is" and "as available", without warranties of any kind to the extent permitted by law.

To the maximum extent permitted by law, Alive Inc is not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability arising from the service in any 12-month period is limited to the fees you paid us for that period.

You can stop using AliveCRM and close your account at any time. We may suspend or terminate access if you breach these terms, fail to pay, or use the service in a way that risks harm to us or others. On termination your right to use the service ends; we will make your data available for export for a reasonable period before deleting it, unless the law requires otherwise.

We may update these terms as the product and the law change. Material changes will be announced in the application or by email; continuing to use AliveCRM after they take effect means you accept them.

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights you have where you live.

Questions: email info@aliveinc.in or call +91 80808 50860.