Refund & Cancellation Policy

Last updated: 22 September 2026. AliveCRM is a subscription software service (SaaS) provided by Alive Inc. There is no physical product and nothing is shipped; access to your paid plan is granted instantly in your account once payment is confirmed by our payment processor. This policy explains how cancellation, renewal and refunds work for paid plans, and applies alongside our Terms of Service.

You can cancel a paid subscription at any time from inside AliveCRM, or by emailing info@aliveinc.in or calling +91 80808 50860. There is no cancellation fee.

• Cancelling stops the next renewal; it does not end your current paid period early.
• You keep full access to your paid plan until the end of the period you already paid for.
• After that period ends, your account moves to the free plan and paid-plan limits and features no longer apply; your data is not deleted.

Because access is granted immediately on payment, fees already paid are generally non-refundable, including for unused time after a mid-cycle cancellation. We make the following exceptions:

• A duplicate or accidental charge (for example, paying twice for the same billing period) is refunded in full once verified.
• A charge that failed to activate or renew your plan due to an error on our side is refunded in full.
• Any refund required by applicable consumer-protection law is honoured regardless of the above.

To request a refund, email info@aliveinc.in with your account email and the payment reference from your Cashfree or Razorpay receipt. We respond within 3 business days and, where a refund is approved, process it within 7-10 business days to the original payment method.

Where a free trial is offered, no payment is collected until you choose a paid plan; cancelling during the trial means you are never charged.

AliveCRM is delivered entirely online at alivecrm.com; there is no shipping, courier or physical delivery involved. Plan upgrades and renewals are applied to your account automatically once the payment processor confirms the transaction, typically within a few minutes.

Questions about a charge, cancellation or refund: email info@aliveinc.in, call +91 80808 50860, or write to Alive Inc, 1st Floor, Fantasia Business Park, Nano Wing, F-85, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703, India.