How Real Estate Teams Manage Property Enquiries

Property enquiries are time-sensitive and come from several places at once — your site, portals, ads and walk-ins. The teams that convert are the ones that route and follow up fastest.

From enquiry to site visit

1. Enquiry arrives with the property or project of interest
2. It becomes a lead with its source and budget recorded
3. An agent is assigned immediately
4. The agent follows up to qualify and book a viewing
5. The site visit happens and the outcome is logged
6. Follow-up continues until an offer or a clear no

Assign every enquiry to an agent

An enquiry sitting in a shared inbox for an hour is often a lost enquiry. Route each one to an agent the moment it lands, by area, project or rotation.

Follow up until the site visit

Booking a viewing usually takes several contacts. Keep a scheduled next step on every enquiry and the full conversation on the record so any agent can pick it up.

Track which listings and channels convert

Record which property and which channel each enquiry came from. Over a few months this tells you where to spend your marketing and which listings need repositioning.